City Beat News gives 12th Spectrum Award to three businesses

City Beat News recognized Eastern Personnel Services, Amerihope Alliance Legal Services and Metric Motors with 12th consecutive Spectrum Awards for customer service. The honors highlight how the publisher uses consumer reviews and other feedback to identify businesses with strong service records.

Why it matters: - The Spectrum Award is meant to signal to consumers which businesses have a strong track record for customer or patient service. - The recognition can help service providers stand out in crowded local and national markets. - City Beat News says the award reflects customer experience, not just company self-promotion.

What happened: - City Beat News recently honored three businesses with their 12th consecutive Spectrum Award. - The recipients were Eastern Personnel Services Inc. in Cincinnati, Amerihope Alliance Legal Services LLC in Plantation, Florida, and Metric Motors in Edmond, Oklahoma. - Each business was recognized for customer service and satisfaction. - More information is available on the Eastern Personnel Services award page, the Amerihope Alliance award page and the Metric Motors award page.

The details: - Eastern Personnel Services is a full-service staffing firm founded in 1987. - The Cincinnati company serves employers and job seekers, including Fortune 500 companies, schools, universities, hospitals, healthcare facilities and manufacturers. - Eastern Personnel Services provides professional, skilled and unskilled workers. - Amerihope Alliance Legal Services provides foreclosure defense attorneys to clients in Florida, Illinois, New Jersey, New York and Pennsylvania. - The Plantation firm was founded in 2008 and focuses on mortgage law and foreclosure cases. - Amerihope Alliance works on loan restructures intended to help clients keep their homes with affordable payments. - Metric Motors is a full-service auto repair shop in Edmond that works on domestic and import vehicles. - Metric Motors opened in 1981 and offers general repairs, preventative maintenance, tune-ups, brake repairs, engine-light diagnostics, suspension repairs and engine overhauls. - City Beat News says it is continually taking nominations for companies and service providers that offer top-top service and grants the Spectrum Award to those with high rankings. - City Beat News and the Stirling Center for Excellence use an independent, proprietary research and evaluation system to identify businesses with strong customer or patient experiences. - The rating system combines nominations, online reviews, surveys, blogs, social networks, business-rating services and other honors and accolades.

Between the lines: - The award program is designed to combine multiple forms of consumer feedback into one yearly rating. - That approach is intended to reduce the influence of isolated negative commentary from unhappy employees or competitors. - City Beat News is also positioning the Spectrum Award as a trust signal for consumers looking for reliable service providers. - The Stirling Center says it supports excellence through learning resources, team training, coaching, articles and case studies.

What's next: - City Beat News says it will continue taking nominations for service providers. - The company and the Stirling Center say they will keep using the evaluation system to identify businesses with strong service records. - Consumers can learn more at City Beat News and The Stirling Center.

The bottom line: - The three businesses now have 12 straight years of recognition, giving each a long-running public signal of customer service consistency.