Fusion CX wins two Gold awards at US Customer Experience Awards 2026

Fusion CX took home Gold in Best B2B CX and Best Use of AI at the US Customer Experience Awards 2026, highlighting its client programs and production AI tools. The recognition could strengthen the global CX provider’s pitch to enterprise customers looking for measurable service and automation gains.

Why it matters: - Fusion CX’s dual Gold win signals recognition for both its customer service delivery and its AI deployment in live client programs. - The awards can help the company differentiate itself with enterprise buyers that want CX partners with proven technology and scale. - The Best Use of AI honor points to production use, not pilot projects, which is a key signal for customers weighing automation investments.

What happened: - Fusion CX won Gold in Best B2B CX and Gold in Best Use of AI (Companies with Over 5,000 Employees) at the US Customer Experience Awards 2026. - The ceremony was held on July 14, 2026. - The awards were announced July 17, 2026. - An independent panel of customer experience leaders, practitioners and industry experts selected the winners after live presentations by finalists.

The details: - The Best B2B CX award recognized Fusion CX’s work across voice, email, chat, social media and messaging. - Judges reviewed how Fusion CX designs programs around each client’s operating model, including onboarding, training, quality management and reporting. - The Best Use of AI award recognized AI platforms developed under Fusion CX’s Omind Technologies unit. - Those platforms support real-time agent assistance, quality management and conversation analytics in day-to-day client operations. - Co-founder and CEO Pankaj Dhanuka said the recognition reflects the standard Fusion CX teams hold themselves to, including programs serving some of the largest brands in the U.S. - Co-founder and COO Kishore Saraogi said the company’s AI platforms are already operating in live delivery centers and client programs. - Fusion CX said the award-winning AI work is in production across its delivery centers, not in pilots.

Between the lines: - The awards validate a combined services-and-software model, where human agents and AI systems work together in the same client workflows. - The B2B category win suggests the company is being judged on execution discipline as much as customer-facing responsiveness. - The AI win may carry more weight because it was tied to enterprise-scale operations, a category that can signal operational maturity.

What's next: - Fusion CX is likely to use the awards in sales and marketing efforts with existing and prospective enterprise clients. - Omind Technologies will remain a visible part of Fusion CX’s positioning around automation, analytics and real-time support. - The company’s broader global footprint gives it room to promote the award wins across industries and geographies.

The bottom line: - Fusion CX left USCXA 26 with validation for both its CX delivery model and its AI capabilities, two areas that increasingly drive enterprise buying decisions. - Founded in 2004, Fusion CX operates in 15 countries, with 40+ delivery centers, 25+ supported languages and more than 20,000 employees. - The company serves healthcare, BFSI, retail, eCommerce, technology, telecom and utilities clients. - Fusion CX’s AI arm, Omind, powers real-time automation, AI data annotation outsourcing services and CX innovations. - More information is available on Fusion CX, Omind and the full winners list.