Freeland Systems launches customer dashboard for AccessPoint PACS users

Freeland Systems rolled out a new self-service dashboard for AccessPoint PACS customers on July 8, 2026, giving radiology and IT teams live system status, training and support tools in one place. The company said the portal is part of a broader move toward more proactive customer support as cloud PACS adoption grows.

Why it matters: - The new dashboard gives AccessPoint PACS users one place to check system status, access training, and find support resources. - Freeland Systems is betting that easier self-service tools will reduce friction for radiology and healthcare IT teams managing imaging systems. - The launch lands as cloud PACS adoption continues to accelerate across the industry. - Cloud deployments now account for more than half of all new PACS installations. - The global cloud PACS market is projected to grow at a compound annual rate above 10% through the end of the decade.

What happened: - Freeland Systems announced the launch of a customer dashboard built specifically for AccessPoint PACS users. - The company introduced the portal on July 8, 2026, from Carmel, Indiana. - The dashboard puts system status, documentation, video training, and support resources on a single screen. - The dashboard is available now to all AccessPoint PACS customers. - A video walkthrough is available here. - More information is available at freelandsystems.com.

The details: - The dashboard includes live system status and service updates. - Users can access guides, documentation, and video tutorials at any time. - The portal includes a searchable knowledge base with product updates and resources. - The dashboard also includes a direct feedback channel that will help shape future development. - Freeland Systems said the portal is designed to bring together the information customers need without forcing them to search across multiple places. - The company says the dashboard reflects a shift toward more proactive customer support.

Between the lines: - The launch suggests Freeland Systems is trying to turn support into a product experience, not just a help desk function. - The planned addition of new modules, resources, and seasonal visual refreshes points to an ongoing product strategy rather than a one-time release. - Customer feedback will help shape some of those updates, which could make the dashboard more useful over time.

What's next: - Freeland Systems plans to add new modules and resources on an ongoing basis. - Seasonal visual refreshes are also planned. - The dashboard will continue evolving based in part on customer feedback.

The bottom line: - Freeland Systems is using the new dashboard to simplify support for AccessPoint PACS users while building a more scalable, self-service customer experience.