Procede adds Communication Plus to Excede DMS

By AI, Created 4:21 PM UTC, June 01, 2026, /AGP/ – Procede Software has launched Communication Plus, a new communication platform built into its Excede dealer management system for commercial vehicle businesses. The tool centralizes texting, email and internal messaging to help teams respond faster, reduce communication gaps and improve customer service.

Why it matters: - Communication Plus is designed to help commercial vehicle dealers and service teams cut delays and keep customer and internal communication tied to the work happening inside Excede. - Procede Software says the platform can improve responsiveness, accelerate workflows and support a more connected customer experience. - Centralized communication can also reduce missed information across departments and make approvals easier to manage.

What happened: - Procede Software announced Communication Plus, a next-generation communication platform built into Excede. - The launch was announced June 2, 2026, in San Diego. - The platform brings texting, email and internal conversations into a single embedded system inside the dealer management system. - Procede Software positions Excede as its enterprise-level DMS for the commercial vehicle industry.

The details: - Communication Plus ties conversations directly to transactions, customer records and repair orders inside Excede. - The system creates a centralized, time-stamped communication history. - Users can manage approvals, customer updates, operational communication and internal collaboration from one platform. - The company says the setup reduces the need for disconnected tools such as phone calls, texting apps and external messages. - Powered by Twilio and SendGrid, the platform supports customer updates and approvals from within Excede. - Procede Software says the design gives teams faster access to past interactions, better continuity and a clearer audit trail. - The company says the platform is available to customers through their Customer Success Manager or Procede Help. - Procede Software has operated since 2001 and serves dealer locations in the United States, Canada and Australia. - The company says Excede is used by leading dealerships and is built on Microsoft SQL Server with modern workflows, APIs and AI capabilities.

Between the lines: - The product move reflects a broader push to keep dealership communication inside core business software instead of splitting it across separate apps. - That kind of integration can matter most in service-heavy operations, where response time, approval speed and handoff quality affect revenue and retention. - Procede is also signaling that communication workflow is becoming part of the DMS value proposition, not just an add-on feature. - “Communication Plus helps us move faster and keeps everything running smoothly,” said Jason Arnold, Assistant Service Manager at Affinity Truck Center. - “Communication is essential to operational performance and customer retention,” said Larry Kettler, CEO and Chairman of Procede Software.

What’s next: - Procede says customers can contact their Customer Success Manager or visit Procede Help to get started. - The company is likely to lean on the platform’s embedded workflow and messaging features as part of its broader Excede offering. - If adoption grows, the tool could become a key part of how dealerships handle customer updates, approvals and internal coordination.

The bottom line: - Procede Software is turning Excede into a communication hub, aiming to help commercial vehicle businesses move faster and serve customers with fewer breakdowns between teams.